Terms & Conditions

All Sales are subject to the following terms & conditions. No other conditions shall apply unless agreed in writing prior to placing an order. Our website terms and conditions are also representative of this.

Prices

We attempt to keep prices stable throughout the life of the catalogue. Prices are correct at the time of going to print and are subject to alternation at any time without prior notice. Prices quoted are in pounds sterling. Quotations will be valid for 30 days unless otherwise stated.

Goods

Occasionally CHIROPODY EXPRESS LTD may have to change or remove products or change sizes and quantities due to reasons beyond our control.

VAT

All prices exclude VAT. Vat is chargeable at the prevailing rate at the time of order. A VAT exemption certificate must be supplied where applicable.

Payment

For all new customers first order payment is required at the time of ordering. After the first order a 30-day credit account will be opened. All accounts are payable strictly 30 days from date of invoice. All goods remain the property of CHIROPODY EXPRESS LTD until paid for in full. All cheques should be made payable to Chiropody Express Ltd with your account and invoice number on the reverse. Credit card and BACS payment are also accepted.

Overdue Accounts

Customers whose account is more than 60 days overdue will have their credit facilities suspended which will result in goods only being dispatched when paid for in full. All accounts over 90 days overdue will be passed to a debt collecting agency resulting in the customer incurring all collection and court costs. We also reserve the right to charge 2.5% interest per month until payment is received.

Carriage

We use a UK based courier for mainland UK (except Scottish Highlands) and Royal Mail / Parcelforce for all other deliveries. If you request Parcelforce for a UK mainland delivery a surcharge may be applied. Saturday morning and timed deliveries are available and will be charged at cost. Some items are subject to additional carriage cost. Some items are subject to additional carriage costs – please ask at the time of ordering.

Charges for packing, postage and handling are as follows and are all excluding VAT:

UK Mainland [except Scottish Highlands]

Under £85.00  - £5.75
Over £85.00  - Free

Scottish Highlands & Isles / Northern Ireland

Under £85.00  - £23.00
£85.00 - £105.00  - £18.00

Isle of Wight

Under £85.00  - £23.00
£85.00 - £250.00  - £18.00

Isles of Scilly & Isle of Man

Under £85.00  - £23.00
£85.00 - £250.00  - £18.00

Southern Ireland and Europe

Carriage charged at cost

Carriage for equipment

Carriage will be charged at cost

Returns

CHIROPODY EXPRESS LTD is a wholesale dealer [license No WL27533]. Under the medicines act for pharmaceuticals, *P* goods which have been outside the control of our premises for more than 3 days cannot be returned to stock other than for the following reasons:

•  In response to a product recall from the manufacturer

•  Where products are alleged to be faulty or damaged

•  To correct an error in delivery or ordering

All goods must be returned in the original packaging within 14 days accompanied by the invoice and account number. Any product returned for whatever reason must be packed in such a way as to minimise the incidence of damage in transit. Failure to comply may result in an extra charge being levied if goods are damaged upon receipt. A 10% re-stocking fee will be made for any goods being returned after 14 days.
Note – Our returns policy does not apply to special non-stock purchases unless prior authorisation has been granted.

Damages

We must be notified of shortages and delivery errors within 3 working days of delivery and replacement goods will be sent. Damaged goods will be replaced immediately and said goods must be returned before a credit note can be issued.

None Delivery

Most parcels will arrive within 1 – 3 working days, if you have not received your order within 3 days please contact the customer service department (please allow 7 days for items posted). Parcels that are lost in transit will be replaced.

Local Anaesthetics

Confirmation of customers qualification in the use of anaesthetic must be provided before we can supply.

Pharmacy Products

Confirmation of customers HPC registration must be provided before we can supply Pharmacy products prefixed with *P* in this catalogue.